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Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. FanDuel Casino encourages players in Australia to make informed choices, set personal limits and take a break whenever gambling stops feeling enjoyable or controlled.

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Gamble for entertainment

Casino games involve risk, and the outcome of each game is uncertain. There is no guaranteed strategy for winning, and previous results do not predict future results. You should only gamble with money that you can afford to lose after essential living costs and other financial commitments have been paid. Never treat gambling as a source of income, a solution to debt or a way to recover money that has already been lost.

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Before you start playing with FanDuel Casino, consider setting a personal budget for gambling. Decide how much time and money you are comfortable spending, and keep those limits separate from money needed for rent or mortgage payments, food, bills, education, savings and other priorities. Once your budget or time limit has been reached, stop playing. Increasing a limit while you are playing can make it harder to keep control.

Practical habits for safer play

  • Set a spending limit before each gambling session and keep to it.
  • Set a time limit and take regular breaks away from the screen.
  • Keep a record of your gambling activity so you can see how often you play and how much you spend.
  • Do not gamble when you are upset, tired, stressed, intoxicated or trying to escape personal problems.
  • Avoid chasing losses by increasing your stakes or continuing to play for longer.
  • Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
  • Balance gambling with work, family, social activities, exercise and other interests.
  • Remember that a win is not a reason to increase your budget or continue playing beyond your plan.

Your gambling activity should remain private, informed and under your control. If you feel unable to follow the limits you set, stop playing and use the account controls available to you. You can also seek independent support before the situation becomes more serious.

Use safer gambling controls

Safer gambling tools can help you manage your activity, but they work best when they are used before you feel you are losing control. Depending on the account features available to you, controls may allow you to set or adjust deposit limits, spending limits, session reminders, time limits or other account restrictions. Review the terms and operation of each tool carefully before using it.

Set limits before you play

A limit is most effective when it reflects your genuine entertainment budget and is not changed impulsively during a session. Consider setting a daily, weekly or monthly limit that fits your personal circumstances. A limit should not be based on a hoped-for win, a recent loss or the amount you think you can win back. If a lower limit is available, choosing a conservative amount can make it easier to maintain control.

Take a temporary break

If you want time away from gambling, consider using any available time-out or temporary account restriction option. A break can provide space to review your spending, restore healthy routines and think about whether gambling remains appropriate for you. During a break, avoid opening another account or using another service to continue gambling. If you believe a short break will not be enough, consider asking for a longer restriction or permanent self-exclusion where that option is available.

Use self-exclusion when needed

Self-exclusion is a stronger measure for people who want to stop gambling for a set period or permanently. If you choose self-exclusion, follow the instructions provided and do not try to bypass the restriction. You may also wish to remove gambling applications, block gambling-related advertising and ask a trusted person to support you. Self-exclusion is one part of a broader plan and does not replace professional advice or financial support where these are needed.

Account controls may have different settings, waiting periods or effects. Read the relevant information before confirming a change. If you are unsure how a control works, stop gambling and seek clarification through the available account support channel.

Recognise signs of gambling harm

Gambling harm can develop gradually, and it may affect a person’s finances, relationships, work, study, health and general wellbeing. You do not need to wait until there is a serious problem before asking for help. Paying attention to changes in your behaviour can help you take action early.

Possible warning signs

  • Spending more time or money gambling than you planned.
  • Increasing your bets or deposits to try to feel excitement or recover losses.
  • Repeatedly trying to win back money after losing.
  • Gambling with money needed for bills, food, rent, repayments or other essentials.
  • Borrowing money, selling belongings or hiding financial activity to continue gambling.
  • Feeling restless, irritable or anxious when you cannot gamble.
  • Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
  • Missing work, study, family commitments or social activities because of gambling.
  • Arguing with people close to you about gambling or keeping your gambling secret.
  • Feeling guilt, shame, hopelessness or distress after gambling.

One warning sign may be enough to review your gambling and take a break. If several signs apply to you, stop gambling and seek support. Do not try to manage increasing harm by gambling more, taking larger risks or attempting to win back losses.

Support someone else

If you are concerned about a family member, friend or colleague, choose a calm time to talk without blame or judgement. Explain what you have noticed, listen to their concerns and encourage them to speak with an independent gambling support service. Protect your own finances by not lending money to fund gambling, covering gambling debts or sharing payment details. You can seek support for yourself even if the other person is not ready to change.

Get help and make a plan

Independent support can help you understand your gambling, prepare a practical plan and address related financial or emotional concerns. In Australia, support may be available through government-funded gambling help services, community organisations, financial counsellors, psychologists and other qualified health professionals. You can ask a trusted person to help you find an appropriate service, make an appointment or stay with you while you take the first step.

Steps you can take today

  1. Stop playing and do not make another deposit while you decide what to do.
  2. Review recent gambling activity and identify how much time and money has been involved.
  3. Set a realistic account limit or apply a time-out, restriction or self-exclusion option where available.
  4. Tell someone you trust what is happening and ask them to help you follow your plan.
  5. Contact an independent gambling support service or qualified professional for confidential guidance.
  6. Speak with a financial counsellor if gambling has affected bills, debts, savings or other financial commitments.
  7. Remove easy access to gambling by deleting applications, blocking promotional messages and avoiding gambling triggers.
  8. Return to your plan regularly and change it if it is not helping you remain in control.

If gambling has caused severe distress, thoughts of self-harm or an immediate safety concern, seek urgent help through appropriate emergency or crisis services in your area. Your safety comes first. Do not remain alone with an immediate risk.

There is no shame in asking for help. Gambling harm can affect people from all backgrounds, including people who have previously managed their money well. Early support can make it easier to protect your finances, relationships and wellbeing.

Account safety and personal responsibility

Only use a gambling account that belongs to you. Keep your login details, payment information and device access secure, and do not allow another person to gamble through your account. You must meet the applicable age and eligibility requirements before using gambling services. Minors must not gamble, and adults should take reasonable steps to prevent children from accessing gambling accounts or devices.

Keep your account information accurate and review your account activity regularly. If you notice activity that you do not recognise, stop using the account and follow the available security or support process. Do not attempt to avoid account restrictions by creating additional accounts or using another person’s details.

Responsible gambling is a shared responsibility. FanDuel Casino provides information and may make safer gambling features available, but no tool can replace your own judgement or professional support. Consider your personal circumstances before playing, follow the limits you set and take action promptly if gambling is no longer enjoyable, affordable or under your control.