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Privacy Policy
This Privacy Policy explains how FanDuel Casino handles personal information when players visit the website, create or use an account, contact support, or otherwise use casino services. It describes the types of information that may be collected, why that information is needed, how it may be shared and the choices available to players. We aim to handle personal information carefully, transparently and only for appropriate business, service and legal purposes.
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1. Information covered by this policy
This policy applies to personal information connected with FanDuel Casino services, including information provided through the website, account areas, customer support channels and other online interactions. Personal information is information that identifies a player or could reasonably be associated with that player. It may include information supplied directly by a player, information created through account activity and information received from service providers or other permitted sources.
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The information requested during registration or account use can depend on the service involved, the player's activity and the checks that need to be completed. Players should provide information that is accurate, current and complete. If information is missing, inaccurate or cannot be verified, access to some services may be delayed, restricted or unavailable.
This policy should be read together with the applicable website terms, account rules and responsible gaming information. Where another notice explains a particular collection or use of information, that notice may provide additional detail.
Information players may provide
- Account details such as a name, date of birth, residential details, username, password and contact information.
- Identity and verification documents or information needed to confirm identity, age, account ownership or eligibility.
- Payment information, transaction records, deposits, withdrawals, wagering activity and related account history.
- Messages, enquiries, complaints, feedback and other information shared with customer support.
- Marketing preferences, consent choices and records of communications or requests made by a player.
2. How information is collected and used
Information is collected when a player registers, signs in, completes account checks, makes a payment, uses casino features, contacts support, responds to communications or changes privacy preferences. Technical information may also be collected automatically when a player visits or uses the website. Depending on the circumstances, information may be received from payment providers, identity verification providers, fraud prevention services, technology providers or other parties that assist with operating the service.
FanDuel Casino may use personal information for the following general purposes:
- Creating, maintaining and administering a player account.
- Providing casino services, processing requests and recording account activity.
- Confirming identity, age, account ownership and other eligibility requirements.
- Carrying out verification, security, fraud prevention and anti-money laundering checks where applicable.
- Processing payments, withdrawals, refunds and other account transactions.
- Providing customer support, investigating enquiries and resolving complaints.
- Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to the service.
- Detecting misuse, unauthorised access, technical problems and activity that may breach the applicable terms.
- Improving website performance, usability, security, content and services.
- Sending service messages, account notices and other communications needed to operate the account.
- Sending marketing communications where permitted and where the player has provided the required consent or where another permitted basis applies.
- Understanding general usage patterns through aggregated or de-identified information.
Some processing is necessary to provide requested services, manage an account or complete a transaction. Other processing may be carried out because it supports security, service improvement, customer support or compliance obligations. Where consent is requested, a player can make a choice about that use. A player may withdraw consent for marketing at any time, although withdrawal will not affect processing that is required for account administration, security, transactions or legal obligations.
FanDuel Casino may use reasonable methods to check information and identify unusual or potentially fraudulent activity. These checks may involve comparing account, device, payment and transaction information. They are intended to protect players, the service and payment systems. If a check cannot be completed, additional information may be requested or an account activity may be reviewed before it can continue.
3. Cookies and device information
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device or communicated through a browser. They can help the website remember settings, keep an account session working, support security, understand how pages are used and improve the player experience.
Some cookies are needed for core website functions, such as signing in, maintaining a secure session or remembering a selected preference. Other cookies may help with analytics, performance, content delivery or marketing measurement. The types of cookies used can vary depending on the features available and the player's choices.
When a player uses the website, technical information may be recorded, including an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring pages, access times and information about interactions with the website. This information may be combined with account or transaction information where necessary for security, support, service operation or analysis.
Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the availability, security or functionality of some parts of the website. Browser settings may also provide options to remove existing cookies, block selected types or notify a player before a cookie is stored.
4. Sharing, security and retention
Personal information may be shared where necessary to provide the service, protect the account, process transactions or meet applicable obligations. This may include sharing with payment and financial service providers, identity and verification providers, fraud prevention and security providers, technology and hosting providers, customer support providers, professional advisers and other contractors that perform services on behalf of FanDuel Casino.
Information may also be disclosed where reasonably necessary to investigate suspected fraud, misuse, security incidents or breaches of the applicable terms, or where disclosure is required or permitted by law. Service providers are expected to handle information for authorised purposes and with appropriate safeguards. FanDuel Casino does not sell personal information as a general business practice.
Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep account credentials private and contact support promptly if they suspect unauthorised activity.
Information may be stored or processed by service providers in locations that are different from where a player lives. Where this occurs, appropriate steps are taken to support the protection and authorised handling of the information. Access to personal information is limited to people and providers who need it for legitimate service, security, support or compliance purposes.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable legal, technical and operational requirements.
5. Player privacy rights and requests
Players may have rights to ask what personal information is held about them, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of their data where appropriate, and withdraw consent to marketing communications. A player may also ask questions about how information is collected or used and may request that a concern be reviewed.
To exercise a data right or make a privacy request, contact support@fanduelcasino.wtf. The request should clearly explain what is being asked for and include enough information to help locate the relevant account or records. For account security, FanDuel Casino may need to verify the identity of the person making a request before providing information or making changes.
- For access, ask for a copy or summary of the personal information associated with your account.
- For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- For deletion, ask for personal information to be removed where it is no longer needed and where deletion is not prevented by a legal, security or operational requirement.
- To withdraw consent to marketing, contact support@fanduelcasino.wtf and state that marketing consent is being withdrawn. Players can also use an unsubscribe option included in a marketing message where one is available.
A request may be declined, limited or delayed where permitted or required by law, including where providing or deleting information could affect another person's privacy, compromise security, interfere with fraud prevention or conflict with record-keeping obligations. Closing an account does not automatically remove every record connected with it, particularly where records must be retained for a period required by law.
Privacy practices may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version of this policy will apply to information handled after it is published. Players should review this page periodically for updates. Continuing to use the website after an update may indicate acceptance of the revised practices where acceptance is required, while choices about marketing consent remain available through the methods described above.
