Betting Rules
These Betting Rules explain the general principles that apply when using betting products made available through FanDuel Casino. They are intended to help Australian players understand how bets are placed, accepted, settled and reviewed. Product-specific rules, event conditions and the applicable Terms and Conditions may also apply. Please read all information shown on the relevant betting page before placing a bet.
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1. General betting principles
FanDuel Casino aims to provide a clear and consistent betting experience. These rules apply to bets placed through the platform where the relevant betting product is available to you. By opening an account, accessing a betting page or placing a bet, you confirm that you have read and understood the rules that apply to that activity. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channels.
Review contents
You must be legally permitted to use the service in the place where you are located. You must also meet the applicable minimum age requirement and provide information that is accurate, complete and current. Access may be restricted if the service is not available in your location, if your account is subject to a restriction, or if the platform cannot verify your details.
Only one person may use an account, and the account holder is responsible for all activity carried out through that account. Keep your login details secure and do not allow another person to place bets using your account. If you believe that someone else has accessed your account, stop using it and notify the platform through the available support process.
- Bets must be placed through the authorised betting interface and submitted before the relevant closing time.
- A bet is not accepted merely because selections have been added to a bet slip.
- The account holder is responsible for checking selections, stakes, odds, bet type and potential returns before confirming a bet.
- You should keep records of your bets and review account activity regularly.
- The platform may refuse, limit, suspend or cancel a bet where permitted by the applicable rules.
These rules should be read together with the platform's general Terms and Conditions, privacy information and responsible gambling information. If there is a difference between general information and a specific market rule displayed at the time of betting, the applicable product or market rule may determine how that bet is handled.
2. Accounts, deposits and placing bets
Before placing a bet, you may be required to complete account checks. These checks can include confirming your identity, age, location, payment information and other details required for account security and legal compliance. An account may be restricted while checks are being completed. You must not attempt to avoid a restriction by creating or using another account.
Only funds that are available for betting may be used to place a bet. You are responsible for ensuring that your deposit method is authorised for your use and that the funds are lawfully available. Do not use a payment method belonging to another person unless the platform has expressly permitted it. Deposits and withdrawals may be subject to verification, processing requirements and additional conditions shown on the platform.
Before confirmation, check the stake, the selected market, the selections, the displayed odds, the bet type and any applicable conditions. Once a bet has been submitted and accepted, it may not be changed or cancelled by you unless a cancellation or amendment option is specifically made available. An on-screen message, account record or other confirmation may be used to show whether a bet was accepted.
Bet acceptance and bet records
A request to place a bet may be rejected if the market has closed, odds have changed, the selection is no longer available, the account has a restriction, the stake is outside an applicable range, or a technical or integrity issue has been identified. If a displayed price changes before acceptance, you may be asked to confirm the new price. The final accepted bet details are the details recorded in your account or in the platform's betting system.
You should check your bet history after placing a bet. If the information displayed in your account appears incorrect, retain the relevant details and raise the issue through the available support process as soon as reasonably possible. A screenshot or transaction reference may assist with reviewing the matter, but a screenshot alone does not determine whether a bet was accepted.
- Select the available market and review its rules.
- Choose the selection or selections you wish to back.
- Enter the stake and review the displayed potential return.
- Check all bet details carefully before confirming.
- Wait for confirmation and then review the accepted bet in your account history.
3. Odds, markets and event settlement
Displayed odds show the price available at the time they are presented. Odds can change before a bet is accepted and may be affected by market activity, information about an event or other operational factors. The odds that apply to an accepted bet are normally the odds recorded with that bet, subject to any rule dealing with an obvious error, a technical issue or an invalid market.
Each market can contain its own conditions. These conditions may explain the event, competition, participant, time period, score or result used for settlement. They may also specify how postponements, abandoned events, withdrawals, non-starters, participant changes, dead heats, ties, extra time, statistical corrections or other unusual circumstances are treated.
A market will generally be settled using the official result or official information from an appropriate event source. The platform may correct a settlement if reliable information shows that the original result was wrong. A result can also be reviewed where an event is affected by a technical problem, integrity concern, administrative decision or other circumstance relevant to the market rules.
Postponed, abandoned or changed events
If an event is postponed, abandoned, interrupted or materially changed, the relevant market rule will determine whether bets remain valid, are carried forward or are void. A bet may be void if the event does not take place within the period specified by the applicable rule, if the market cannot be settled fairly, or if a key condition changes. Some bets involving multiple selections may be affected differently depending on the bet type.
Errors and irregular activity
The platform may correct or void a bet affected by an obvious pricing, description, settlement or technical error, where permitted by the applicable rules. This may include an incorrect price, duplicated market, incorrect participant, incorrect event information or a failure of the betting system. Where possible, the platform will apply a fair and consistent approach to affected bets.
Bets may also be reviewed if there is a concern about manipulation, suspicious conduct, use of prohibited information, collusion or a breach of the platform rules. Reviews may delay settlement or payment while the circumstances are assessed. You must not attempt to influence an event, interfere with the platform, or use information obtained through improper means.
4. Bet types, returns and cancellations
The platform may offer different bet types, such as single bets, multiple bets, markets based on an outright result or markets based on an event occurring during play. The availability of a bet type is not guaranteed, and each type may have different settlement rules. The information displayed on the betting page should be checked before confirmation.
For a fixed-odds bet, the potential return is generally calculated using the accepted odds and the stake, subject to the rules for that market and bet type. The displayed potential return is not a guarantee that the bet will win. A winning bet may be subject to adjustments where a selection is void, a market is corrected, an applicable rule changes the calculation, or an obvious error is identified.
For a multiple bet, all selections may need to be successful for the bet to win, unless the relevant rules provide another outcome. If one or more selections are void, the remaining selections may be used to calculate the result. The effect of a void selection can depend on the type of multiple bet and the market conditions.
A cash-out or early settlement feature may be offered on selected bets, markets or accounts. If available, it is optional and may change or disappear before it is accepted. A cash-out request is not final until it is confirmed by the platform. Once accepted, it may settle the bet for the amount shown at that time. Technical interruptions or market changes may prevent a cash-out request from being completed.
You should not assume that an unsettled bet has been cancelled or that a displayed return is payable until the bet has been settled and recorded in your account. Payments can be subject to account verification, applicable rules and the correction of errors. The platform may withhold or review a payment where there is a genuine question about the validity of the bet or the account activity.
5. Fair use, responsible gambling and help with disputes
Betting should be treated as entertainment, not as a way to earn money or recover losses. Only bet with money you can afford to lose. Set a budget before you start, consider time and spending limits where available, and take regular breaks. Never chase losses by increasing your stake or continuing to bet after it stops being enjoyable.
- Do not bet when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.
- Do not borrow money, use essential household funds or use credit to continue betting.
- Use available account controls, including deposit, stake, time or activity limits where offered.
- Consider taking a break or requesting account restriction if betting is becoming difficult to manage.
- Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
You must use the platform honestly and for your own personal purposes. Prohibited conduct can include creating multiple accounts, sharing accounts, using another person's payment method, exploiting a technical weakness, using automated tools without permission, manipulating promotions or providing false information. The platform may investigate suspected breaches and take action under the applicable Terms and Conditions.
If you think a bet has been accepted incorrectly, settled incorrectly or affected by a technical issue, first review the relevant market rule and your bet history. Keep the date, time, market, selection and transaction information available, then use the platform's normal support or complaints process. A review may require account verification or additional information.
Complaints are considered using the information recorded by the platform, the applicable rules and relevant event information. Where a matter cannot be resolved through the normal process, further review options may be available under the applicable Terms and Conditions or legal framework. These Betting Rules do not limit any rights you may have under applicable Australian law.
Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational processes. The version shown when a bet is placed will generally be relevant to that bet, subject to any correction or legal requirement. Please review the current rules before using a betting product.
